Frequently asked questions
HOW CAN I CHANGE MY ACCOUNT INFORMATION?
You can change your account information by clicking on SIGN IN in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO BE DELIVERED?
Shipping generally takes from 3 to 7 business days, depending on location of delivery.
HOW DO I CANCEL OR CHANGE AN ORDER?
We want you to enjoy your products ordered as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Please note all sales are final—no exchanges or refund on any items purchased at a discount.
WHAT PRODUCT CAN I PURCHASE ON OUTLETNEON.COM?
Only products that are listed in our online store are available to be purchased through our website. We regret that we cannot accept orders for any product that is not listed online. Please check back regularly and join our newsletter as we continually add new products to our online store.
HOW CAN I VERIFY IF THE PRODUCTS ARE AUTHENTIC?
We are an authorized retailer for all the brands & products listed for sale on our website. You can confirm this by connecting with the brand direct.